Milena Klasing Chen is an innovation project manager in the Innovation and Research department at SNCF. She works on developing innovation methods and on accompanying innovative projects. She has completed her PhD at Mines ParisTech as part of the DTMI chair (Design theory and methods for innovation) on developing low cost public transport offers, inside a public transport operator, contributing both to developing models for low cost design and to research on public transport.
She is the author of Innover avec le low cost. Le cas du transport public (Presses des Mines, 2017)